TERMS & CONDITIONS
Payments can be made by card, cash, or bank transfer.
A deposit of 50% of the total treatment cost is required for each treatment, and shall be paid on the day of the booking within two hours including gift vouchers. If not paid the booking will not be made and cancelled. Please do not book unless you can afford to pay deposit when booking. Payment link will be send to you or if you are unable to use this option I shall send you bank details where you can transfer money.
I am not able to book your appointment if you do not use bank card unless we agreed differently.
The deposit is non – refundable but if the client cancels the appointment 48 hours before the time of the appointment then the deposit can be moved to different date and time which suits the client and therapist.If you cancel on the day of your appointment 50% cancelation fee must be paid to Alignment Therapy.
We have the right to cancel a treatment appointment due to unforeseen or unexpected circumstances. In this case, the deposit will be returned to client’s bank account within 7 days by bank transfer if requested, but can be also kept, for another suitable date.
A booking is confirmed once the client has paid their deposit into our account.
The agreed price will not change without making clients aware in advance.
The treatments provided and booked shall last for the agreed duration, in the event that a client is late, the original finishing time shall be adhered to without refund or compensation.
It is client’s responsibility to arrive on time for the treatment.
All clients must complete the consultation form prior to their treatment, providing true and accurate details about their lifestyle and if there are any medical conditions or restrictions or allergies. The consultation form shall be signed and dated.
The treatment will be performed as soon as the therapist is confident that it can be completed safely and professionally. We reserve the right to deny and or cancel a treatment session where it is determined that it is unsafe. This will be discussed during the consultation.
Clients under 18 years old must be accompanied and supervised by an adult over the age of 21 years and adult supervision must be present during whole treatment. The supervising adult must give permission for the treatment and must co-sign the consultation form.
The client must have a good personal hygiene and be clean and tidy prior to the treatment.
If the client wishes to make a complaint, it can be done by email.
Complaints must include date, time and location of the incident, the full name of the complainant, details of the complainant and the desired outcome following the complaint. All complaints will be taken seriously, and a response will be provided within 14 days from the date of receiving a complaint. Complaints must be sent to barbora@alignmenttherapy.co.uk.
Inappropriate behaviour will not be tolerated. We have right to terminate treatment right away if the client demonstrates inappropriate behaviour and shall be reported to the Police.
Alignment Therapy shall follow all the guidelines, hygiene standards, health and safety standards, insurance standards.
Alignment therapy can not guarantee that all the products used are vegan or vegetarian compatible.
Alignment therapy shall not be responsible for any vehicles parked in the car park at Stewart House.
We are located on the first floor of the Stewart house. Therefore we can not offer services to individuals with restricted mobility.
Alignment therapy is fully insured and covered by Towergate Health & Beauty insurance.
*Energy & intuitive healing practitioners do not diagnose conditions, perform medical treatments, prescribe substances and medications, or interfere with the treatment of a licensed medical care professional. Energy healing is an effective treatment in addition to, NOT a substitute for, medical attention and medications provided by a licensed physician or licensed professional health care for any ailment. It is recommended that clients receiving Reiki treatments also see a their GP if required.